Hub Business Solutions Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage Business Testimonials and Feedback for our Directory Members.
Testimonials will be published on the website within 1 week of submission. We reserve the right to verify testimonials and in those cases we will follow up via the email address provided. Testimonials will not be published unless we are confident that they are real and verifiable.
Business Feedback Process
If a customer has specific feedback regarding a directory member they have the option to email us direct at firstname.lastname@example.org. We follow up all feedback with directory members, log these in our system, and will take appropriate action where we feel the feedback is genuine, serious, and there is clear independent evidence to support it. In a number of cases, we have used feedback to remove business directory members from our directory, and will continue to do so, as we do not want businesses with a poor service record being represented on our site.
All supporting documentation will need to be emailed to our business feedback email address. We will reply to you within 1 week of receiving your email. We will follow you up within a week if supporting documentation is not received, or if we have any further questions regarding the documentation supplied.
Sources of supporting documentation may include VCAT resolutions, emails, independent reviews, certified photos etc. All documentation must be independently verified to be considered.
We take our responsibilities seriously, and take all steps to ensure that any feedback is not the source of personal vendetta, or competitor sabotage. We also ensure we receive evidence and information from both parties, so please be aware that any evidence you supply to us, may be passed on to the other party for discussion.
Please send any supporting documentation to email@example.com.